Support & Training

Buying a franchise doesn't make you an operator: training and support do. And here's what surprises most new franchisees: knowing how to buy and sell a video game isn't what makes a Disc Replay succeed. Knowing how to lead a team and run a business is. That's exactly what our training and support are built around, from your first day of onboarding through your tenth year in business.

Two Disc Replay team members behind the counter
Disc Replay Locations
36+
Years In Business
30+
Initial Training Hours
40

The Disc Replay Difference

SUPPORT FROM PEOPLE WHO'VE RUN THE STORE

Our support team is led by people who've actually run a Disc Replay, including our President. That means the advice you get on inventory, staffing, cashflow, and profitability comes from people who've solved the same problems in their own stores, not from a corporate playbook written in a vacuum. And we go beyond the tactical: we run our own business on EOS®, and we bring that same discipline for building and leading a team to the way we train and support you.

The four Disc Replay founders around a conference table

How We Support You

Support at Disc Replay isn't a one-time onboarding call. It's built into every stage of owning your store.

Site Selection

We help you evaluate potential locations using population density, traffic, and market data before you sign a lease.

Hands-On Training

Every new owner and a designated team member complete a structured initial training program covering the day-to-day of running a Disc Replay: inventory, the POS system, and store operations.

Leadership & Business Operations Training

Knowing how to buy and sell inventory is tactical — knowing how to lead a team and run a business is what actually determines your success. Our training goes beyond store operations to cover the fundamentals of building and organizing a team using the same framework we run our own business on.

Grand Opening Support

We help you plan and execute your Buying Blitz and Grand Opening advertising so you open with inventory and buzz.

Proprietary Technology

Our point-of-sale system handles daily reporting and is the heartbeat of our operations.

Vendor & Purchasing Relationships

We negotiate pricing and terms with suppliers on your behalf, so you get the benefit of systemwide buying power from day one.

Training & Ongoing Support

Training doesn't stop on opening day: it evolves with your store.

Before Opening

Access to Our Operations Manual

You'll get access to our confidential operating manual covering standards, procedures, and everything you need to run your store our way.

In-Person Initial Training

You and one designated employee will complete a structured training program covering the business concept, marketing, bookkeeping, and our POS system — plus the leadership and team-building fundamentals that matter more than any of it.

Site & Build-Out Support

We'll advise on site selection, lease negotiation, and store layout and design before you break ground.

Pre-Opening Inventory & Marketing Planning

We help you plan your opening inventory and Buying Blitz advertising so you're stocked and visible from day one.

After Opening

On-Site Opening Support

Our team provides on-site training and support at your store during the critical first weeks after you open.

Ongoing Advisory Access

You'll have access to continuing advisory support by phone, plus periodic visits from our field team covering everything from day-to-day operations to leading and growing your team, informed by our own experiences.

Annual Conferences

We bring franchisees together to share what's working, discuss industry trends, and keep everyone building on the same playbook.

Centralized Purchasing Power

As the system grows, so does our vendor leverage, and that buying power flows back to you through negotiated pricing and terms.

Inquire to Own

Do you have $150,000+ in liquid capital without bank assistance?
Are you looking to own multiple locations?